General Dynamics Mission Systems provides worldwide technical
assistance and support services, technical assistance to address CHS-4
integration problems, equipment installation, CHS-4 software development,
software and hardware maintenance, material fielding support, and test support. Currently, GDMS will support
the CHS-4 worldwide user community through CHS Regional Support Centers (RSCs) located
at Fort Hood, Fort Lewis, Fort Bragg, and Kaiserslautern, Germany.
If you have
equipment that needs to be turned in for repair, please complete this RMA
request form and submit:
Warranty RMA Request
The fields that
are outlined in RED, must be completed in
order to submit the form.
Or you can call the CHS Hotline:1-877-247-7711
Available 24 hours per day, 7 days a week with
"operator" based support
Be prepared to provide the following information from
the CHS label located on the equipment:
serial number or OEM number,
description of equipment, and description of problem
The CHS Hotline is your primary warranty contact. If 800 service is not available,
use the following email address:
For assistance with
Router Configurations go to: Cisco
Dynamic Configuration Tool
Tech Support - Logistics,
Warranty & Repair
General Dynamics offers our customers support via hotline. Our responsive customer service representatives are ready to support
our CHS-4 customers.
If there is a problem setting up your hardware or software,
check the Technical Information Bulletins located on the CHS-4 Knowledge Center.
For access info, click here.
CHS Regional Support Centers (RSCs)
General Dynamics' RSCs maintain a large inventory of
spare parts and supplies worldwide. Each of the RSC locations
identified below repair CHS-4 hardware and perform systems upgrades upon